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IT Technician

Job Description

Reporting to IT Director, the level 1 User support Technician will be responsible for providing first level support to users at our various locations (Canada, USA) and for configuring a variety of equipment (operating system, office software, printers, telephones) according to established standards.

Requirements

  • DEC in Computer Science or Information Technology or equivalent training;
  • 1 to 3 years experience;
  • Customer service oriented;
  • Autonomous generalist;
  • Bilingualism, French and English (some internal unilingual anglophone clients);
  • Knowledge of Microsoft Office 365 suite;
  • Experience in a manufacturing context (asset);
  • Analytical and good organizational skills;
  • Experience with Office 365, Windows Server 2008, SAP, VMware, Citrix, IP networks, Mitel.

Responsabilities

  • Respond quickly to service call requests for users and suppliers;
  • Provide support for local and remote users by determining and solving level 1 technical problems;
  • Manage user accounts for different systems (Windows, Office 365, SAP);
  • Solve and document problems with IT and network Equipment;
  • Maintain standards for technology deployment and security;
  • Install and maintain software used and linked licenses.

Benefits

  • Quick integration,
  • Attention paid to employees,
  • Company organized social activities,
  • Insurance,
  • Proficient team,
  • Employee Assistance Program (EAP),
  • Health and Wellness Advocacy Program.

Location :

Victoriaville

Status :

Full time/ Temporary

Salary :

À discuter

Start Date :

As soon as possible

Contact

Aurélie Brisebois Human resources advisor aurelieb@victoriaville.co

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